Connecting to the internet via our devices is something many of us take for granted. This is until something happens and we can't get onto the internet.
Where is the problem? How to fix it?
Let's stop and think about all the places the problem could be. Is your provider sending a signal to your router? Is your router communicating with your device? If your router and device talk wirelessly, is the router sending the signal wirelessly? Is your wireless function turned on your device? If your device has a wired connection to the router, is the ethernet wire damaged? Is the ethernet connection on your device working? Perhaps the problem is in your browser. Can you access the internet but not the website. Is it all websites or just one or a few? Is the website down? Did you type in the website wrong or did they move the website?
I had a problem today accessing a website. This is a website I use monthly to pay a bill, so not exactly genealogy, however it could had been a genealogy site. I was connected to the internet and could access other websites. I was using Chrome and it stated that "Err_too_many_redirects". It suggested that I clear my browsing history. I thought I had set this to do everything I close the page.
What did I learn? I learned that first of all my bowsing history was not being cleared, and I fixed that. Second, clearing my browsing history didn't fix the problem. I then discovered that my browser needed an update. I updated my browser, shutdown and restarted the browser and the problem was fixed. I now could visit the website.
However, why isn't Chrome automatically updating. I found the following statement online "Normally updates happen in the background when you close and reopen your computer's browser. But if you haven't closed your browser in a while, you might see a pending update:" However, my computer and browser were not turned on this morning.
Maybe this was a fluke. However, in case something bigger is wrong, I will need to remember to check for updates. In Chrome, I just need to click the three vertical dots at the top right. Then click Update Google Chrome. If I don't see this button, then I am on the latest version. If I do the update, then I need to relaunch Chrome to finalize the update.